Reviews

Other companies would have charged way way more.

Chris arrived early at my house to fix the fan on our AC unit. He was very professional, proficient, friendly and he was able to fix the issue immediately. He explained what he did and he even cleaned the condenser coils and all the mess after. The service fee was very affordable. Other companies would have charged way way more. Thanks Chris and Rocklin Heating & Air! I highly recommend this business!

- Edward S.

Rocklin Heating & Air is the only place you should call for your heating & air needs.

I didn't know I could ever have feelings on an AC company, but Rocklin Heating & Air was superb. We had dealt with another terrible company beforehand and I wish we only had Rocklin Air from the beginning. Everyone we spoke to (shoutout to Chris, Brandon, Brad, Brian, Zac, Matt, and Taya) was professional, trustworthy, organized, efficient, knowledgable, and friendly. Our AC went out in 110-degree weather and we have a newborn. We were very stressed. We couldn't even open the windows or use the whole house fan because of the smoke! They made us a priority and Brandon was creative in installing a portable AC unit for our daughter's room. We knew we were in good hands. Originally we were going to have to wait 10 days for an install, but was able to get moved up and only had to wait a few days. Brian and Zac were extremely efficient in the install and by 4pm we had AC! Rocklin Heating & Air is the only place you should call for your heating & air needs. They go above and beyond and truly care about their customers.

- Lauren S.

Within 2 hours my home was cool again!

They fixed my broken capacitor quickly and added Freon, within 2 hours my home was cool again! They were very professional and didn't try to up sell me on anything I didn't need.

- Dana R.

Every step was explained during the installation and any questions I had were explained so I could understand them.

I want to send kudos to Brian, Gabriel and Cameron for the fantastic job they did installing my new furnace and air conditioning unit. They were professional, friendly, polite and hard working. They did great job doing the removal, installation and clean up. Every step was explained during the installation and any questions I had were explained so I could understand them. The prices were reasonable for the equipment installed. I highly recommend this company!

- Paul A.

From my 1st contact with the office I was made to feel like my needs were important.

Chris was very professional and friendly- answered all my questions- very helpful in figuring out a plan for my service-From my 1st contact with the office I was made to feel like my needs were important and they were interested in meeting those needs. I will refer others to this business.

- Michael C.

He came early and was able to diagnose and complete maintenance work to get the heat working again.

I had a pleasant experience with Rocklin Heating & Air. I called them yesterday to schedule somebody to come out because my heater stopped blowing out air, and they were able to fit me in for a diagnostic the next day!! Unlike other competitors, it would've been a month wait for a diagnostic because I called around. I contacted Rocklin Heat through their messenger on their website and was able to get a quote and get on the schedule. Lynette made the email interaction simple and easy. The next day, Chris gave me a call and said he was ahead of schedule. He came early and was able to diagnose and complete maintenance work to get the heat working again. Thank you Rocklin Heating & Air for being honest and fair with the work and pricing.

- Jessica R.

You can tell a lot about a firm by their interest in customer satisfaction and a willingness to make things right.

I was impressed with their follow up after I was concerned about a service call. Brad immediately called me back and came out himself and rectified the problem. You can tell a lot about a firm by their interest in customer satisfaction and a willingness to make things right.

- Stephen T.

Brandon found the parts for the 30 year old system...but I was so impressed by the service call and the job he did.

Adding my Five Stars to the tons of Five Stars that this company has already earned. Great job from beginning to end. Initially I was going to have my heater repaired. Brandon found the parts for the 30 year old system...but I was so impressed by the service call and the job he did (including the effort put into finding the parts - and the reasonable cost for the repair), that I asked him to provide me with a quote to replace the entire system (furnace / AC etc). It was in line with my cost expectations. A few days later, the crew showed up - and did a great job of putting in the systems and some new duct work (also had to build onto the attic platform a bit). The systems look very nicely installed. Anyway, I really feel like they went above and beyond to do an A+ job. Third party inspector who checks air flow came in and said they did a great job, and then the City Inspector came in this morning and said it was an outstanding job. I agree. Rocklin Heating and Air earned my return business, and I will refer to friends who experience any problems as well.

- Darin D.

Absolutely HONEST, professional, and friendly.

E.X.C.E.L.L.E.N.T.  I'd give more stars if available.  Special shoutout to Michael M. who kept in contact with me (in southern CA) while he inspected my aunt's (in Granite Bay) furnace.  Absolutely HONEST, professional, and friendly.  I will not hesitate to stay with this company for future issues.

- Shelley K.

He was friendly, efficient and professional.

These guys did a great job setting up our dual-zone thermostat system to work with Nest. Shoutout to Mason for excellent customer service. He was friendly, efficient and professional. While he was wrapping up our job he noticed something that wasn't 110% correct, so he came back to fix it for us at no charge. Awesome job. Thank you!

- Gabe M.

The HVAC has been working great all summer, and I'm very happy to make the decision to replace early vs wait for it to completely fail.

To set the tone of the story.. My home was build in 2000, and in the summer of 2019, the original AC compressor started to make some noise. AC still worked, but it was definitely noisy. In January of 2020, we made the decision to go for a replacement (TIP: HVAC folks are much less busy in January vs August!!)  We got a couple of quotes, and after careful consideration we decided to go with Rocklin Heating and Air. With any older home, there were some unforeseen challenges, but Mike (the owner) and I were able to work out something we both agreed was fair. The HVAC has been working great all summer, and I'm very happy to make the decision to replace early vs wait for it to completely fail. Mike and Rocklin Heating and Air are highly recommended!

- Dylan J.

I called them late in the day and they came out the next day.

Our heater stopped working a few years ago. I remembered our real estate agent highly recommended a local company who she had hired to fix a small AC problem before we went into escrow. I asked her and she said it was Rocklin Heating & Air. I called them late in the day and they came out the next day. I believe it was the owner who stopped by, and he quickly diagnosed a failed motherboard in the heater. The house was only 5 years old at that point so it was surprising but ended up being 100% accurate. Once that was replaced we were able to put all the newly purchased space heaters away.

- Paul G.

Their team did an outstanding job and were by far the best price.

Rocklin Heating & Air installed our new system today and we could not be happier. Their team did an outstanding job and were by far the best price. They got us on the schedule within a week of coming out for the estimate and sent 4 guys out to complete the job. Had it all done in just under 6 hours. I highly recommend giving them a call for any of your heating and air needs.

- Mike B.

Very personable, very knowledgeable, and they are fair with their pricing.

I have used their services twice now with different service people, they are all terrific. Very personable, very knowledgeable, and they are fair with their pricing. I had a small AC go out and I had quotes up to 5 times what Rocklin charged me. I will continue to use them and recommend them as well.

- Joan R.

I would use this company again.

Air conditioning was not able to keep up with 100-degree temperatures. Did an inspection, which found that the return air ducts were only at 1/2 the recommended CFM for our 5-ton unit. Was quoted $850 to add a 2nd air duct to bring the total return air duct CFM to the recommended capacity. Workers came on the agreed-on date, were polite, knowledgable, and worked with me to position the 2nd return in an optimal place. Work was completed within 2 hours. The workmanship on installing the air intake grate was high quality. They cleaned up without my asking. Resulting cooling was better than I expected, and I now can have the house at a 65-degree temperature even with 100 degrees outside heat (did this as a test). Job was on time, high quality, met the original quote.  I would use this company again.

- Jerry K.

OUTSTANDING CUSTOMER SERVICE.

I called 3 different companies prior to settling on Rocklin Heating and Air.  From the initial phone call to make an appointment for an estimate - to the estimate - and finally to the install. 5 STARS all the way.  The "foreman" for the job, Brian was outstanding- Every technician/employee was extremely polite, responsive to answering any/all of my questions, and went the extra mile.  OUTSTANDING CUSTOMER SERVICE.   As the temperatures are rising I have been referring to everyone :)   Great work.  Thank you Rocklin Heating and Air.

- Robin A.

Truly a professional company.

Truly a professional company.  They replaced our HVAC/AC system and did an awesome job from start to finish!  Brad came out and quoted our system.  He was knowledgeable and responded quickly by text to all my questions after he gave us his quote.  He did not upsell our system but offered great ideas to level out the upstairs and downstairs temp differences in our house.  

Brian was the lead on our install team.  The work they did was top-notch and friendly.  The team of 4 guys that came out completed everything in one day including adding blown-in insulation to the attic.  This company was a pleasure to do business with from start to finish!

- Nathan R.

To the managers and owner.., I bow my hat to you!

Moments ago techs from Rocklin heating and air finished replacing my evap coil as well as some fitting replacements.  To the managers and owner.., I bow my hat to you!  Brian and his other tech ( sorry I don't remember his name), were both genuinely courteous and patient with me, my dogs, and explained the tasks they were to complete.  If I could give 10 stars I would.  In today's world, it is impossible to find reliable and trustworthy help.  I found that help and will continue to sing the praises for Rocklin Heating and Air!  JOB WELL DONE!  Thank you!

- David D.

Very thorough

Just had Rocklin heating and air out to the home to do some rebalancing of the airflow upstairs in our two-story home. David the technician was very thorough and took his time to balance it properly. I want to thank Rocklin heating and air and David for excellent service and if anything comes up with my system in the future I'll be sure to use them in the future.

- Keith D.

Responsive, thoughtful, consultative and honest.

Not only the best price but easily the best customer experience - hands down. Responsive, thoughtful, consultative, and honest. I really appreciate every aspect of how the company is run from start to finish. I could not be happier. Thank you for a job well done.

- Jennifer D.

They've helped me on several occasions and I have always been pleased.

They've helped me on several occasions and I have always been pleased.  Everyone has been honest, punctual, and courteous.  They take the time to do things right and are patient with all my questions.  Their prices are reasonable.  Brandon and Brad have been especially helpful, troubleshooting my complicated HVAC problem multiple times.

- Carol L.

Excellent customer service!

My heater went out on December 30th. I called first thing in the morning before they were even open and got immediate friendly help and an appointment for later that morning. Tech arrived right on time and provided a detailed estimate with options for repair or replacement. Excellent customer service!

- Kiernan A.

I highly recommend this company.

A great company to work with; from the office staff to the field tech, they were total professionals. The tech arrived 10 minutes early, he quickly assessed the job and explained it very clearly to me with options at a couple of price points. All work was completed and I couldn't be happier... I highly recommend this company.

- Dan D.

Thank you so much.

Extremely happy with good honest work... Called and John B came out the same day. Our heater went out literally soon as winter hit having 2 kids in the house needed heat asap. John came figured it out quickly.. needed a part although he had another obligation he came back with the part and wallah we had heat!!!! Thank you so much.

- Natalie B.

Thank you Rocklin Heating and Air!

Great work! I was on vacation in Hawaii when my AC died. I was able to communicate and arrange the installation of a new system-arrived home to find everything done! Perfect work and a great system! Thank you Rocklin Heating and Air!

- Julie H.

Great company!

Great company! Using for the properties I manage and for my own home. Friendly, reliable and affordable!

- Irina G.

Friendly, courteous, and capable.

Scheduled a fall HVAC checkup/tuneup. Scheduling was easy and quick, and the technician Mario was excellent. Friendly, courteous, and capable. Pricing was reasonable. They were even able to fix an issue found during the inspection right then rather than having to reschedule. I would use them again.

- Jeff A.

I am very happy with the work that was done!

I recently bought a house and wanted to understand how the zones worked, how to use the thermostats, and also how to work the smart vent. They did a full inspection, recommended some minor repairs and helped me install two Nest thermostats, a new zone board, and a transformer to support the load of the thermostats. I am very happy with the work that was done!

- Bethany D.

I called Rocklin heating and air and from the start, they were very professional.

My air conditioner stopped working and it was over 100 degrees out. I called Rocklin heating and air and from the start, they were very professional. They made me an appointment the same day (even called to come sooner) showed up on time and took care of us! They are reliable, honest, fair priced, and professional!! I will continue to remain a customer of theirs and recommend their services to neighbors, friends, and family!

- Kelly H.

I believe that Rocklin heating and air are one of the few honest outfits.

In a world of dishonest HVAC companies, I believe that Rocklin heating and air are one of the few honest outfits. They came out right away to find out the problem and fix it temporarily so we could stay cool in the summer. They came back in a couple of weeks and fixed us right up. They were even honest enough to give us a discount when they got the job done sooner than expected!

- Sutter Family Films

What can I say? Id give these guys 6 Stars if I could!

What can I say? Id give these guys 6 Stars if I could!  True to other reviews, Rocklin Heating & Air came through for me!  My old HVAC system finally gave up the ghost after 16 years of use.  Rather than spend another $3-4K putting another bandaid on it, I obtained quotes on a completely new system and the Rocklin Heating & Air beat out 3 other competitors for the job and gave me several upgrades at no charge!  

During installation, Andy, Brian, Jimmy and Zack were extremely professional and friendly and did an excellent job!  They did the entire removal and install in a single day.   This team works like a well oiled machine!  My house is cooler than ever!

Thank you to Brad and everyone at Rocklin Heating & Air for taking care of me!

- Gabriel T.

These guys are awesome!

These guys are awesome! They show up on time, do what they say, and have the best customer service around. I highly recommend them to anyone in the south placer area!

- Dave O.

FOUR-WAY WIN: Knowledgeable people, prompt installation, world-class customer service, and great deal.

FOUR-WAY WIN: Knowledgeable people, prompt installation, world-class customer service, and great deal.

We interviewed 5 competitors. Rocklin Heating and Air came out ahead overall, and was very competitively priced for the Carrier A/C and furnace we bought. This is a family business that knows how to treat customers. We first hired the father and owner, Erik Monnier, a few years ago, when he was bringing along his son to show him the business. Today, son Michael is the service manager whose technical knowledge is years beyond his age.

A chip off the old block, Michael and his younger brother now run most of the daily business, but remain faithful to their father's old school work ethic. This also shows in the quality of service we experienced firsthand by their lead technicians Shawn and Everett. Even the front office staff are second to none, reflecting the Monnier trademark of treating customers right.

- Nick C.

Thanks, guys and gals for all your hard work! I highly recommend!

I can say enough about how great this company is, from the gals in the office to the guys in the attic. They all have great attitudes, polite, hard-working, good communicators, and do fantastic work. We had our entire HVAC system replaced. Thanks, guys and gals for all your hard work! I highly recommend!

- Robert T.